Privacy Policy

Bitshield Solutions Limited ("the Company", "we", "our", "us") is committed to protecting your privacy in accordance with the Kenya Data Protection Act, 2019. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you interact with our website or services.

1. Data Controller Information

Bitshield Solutions Limited acts as the Data Controller for personal data processed through this website.

Contact:

  • Email: info@bitshieldsolutionsltd.co.ke

  • Phone: +254720598384

  • Address: [Insert Address]

2. Personal Data We Collect

  • Identification and Contact Information (e.g., IP address, name, email, phone number)
  • Usage Data (pages visited, browsing behaviour, interactions)
  • Technical Data (browser type, device information, cookies)

3. How We Collect Your Data

  • Directly from you through forms, orders, and communications
  • Automatically via cookies and similar technologies
  • Indirectly from third-party tools such as analytics providers

4. Lawful Basis for Processing

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate interests that do not override your rights

5. How We Use Your Data

  • Improving products, services, and website experience
  • Personalizing website content
  • Sending marketing communications (with consent)
  • Conducting surveys and market research
  • Meeting legal and regulatory requirements

6. Cookies

We use cookies to enhance user experience, analyse traffic, and personalize website content. You may disable cookies through your browser settings, but some features may not function correctly.

7. Your Rights

Under the Kenya Data Protection Act, you have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Object to processing, including marketing
  • Restrict processing
  • Receive your data in a portable format
  • Be free from automated decision-making without safeguards

8. Data Sharing

We do not sell or lease your personal data. We may share your information with service providers, regulators, or law enforcement only when necessary and lawful. We do not process large-scale datasets; our processing is limited to basic data generated through visits to our website.

9. International Transfers

If we transfer your data outside Kenya, we implement safeguards such as standard contractual clauses or obtain your explicit consent. Since our processing activities involve only website-generated data, such transfers are minimal and typically related to hosting or analytics services.

10. Data Retention

Your data is retained only for as long as necessary to fulfil its intended purpose or comply with legal obligations.

11. Data Security

We use appropriate technical and organizational measures, including encryption, secure storage, access controls, and regular audits, to protect your data.

12. External Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies.

13. Marketing Communications

We send marketing content only with your consent. You may withdraw consent at any time through provided opt-out methods.

14. Children’s Data

We do not knowingly collect personal data from individuals under 18 years unless legally permitted and properly safeguarded.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Significant updates will be posted on this page or communicated appropriately.

16. Contact Us

If you have questions or wish to exercise your rights, contact us at:

  • Email: bitshieldshieldsolutionsltd.co.ke

  • Phone: +254720598384

  • Address: [Insert Address]